A Tale of Travelling Cat-Food
or Will Heathcliff Ever Get His Whiskas?
|Heathcliff waiting anxiously at the window|
Thursday: I ring my daughter to check that the Cat Food Has Landed. No, she says. Because only C (13) was home they took it away again. The driver wouldn't leave it by the back door either, but he's left a card, so daughter says she will ring and re-schedule delivery.
Friday: I email Famous Supermarket. They say they've refunded my money but will re-charge my card when they re-deliver. Daughter re-schedules for Sunday. Everyone happy (except Heathcliff).
Sunday: Get phone call from neighbour in Cumbria (200 miles further north) who says 'I've just had a load of cat food delivered to my door. I told the driver it couldn't be for you because you're away, but he said he was late for his delivery slots and hadn't time to check "This is where I was told to deliver it, so this is where I'm delivering" he said.' I have never, at any time, given F.S my neighbour's address as a delivery target.
Phone call from daughter in Staffordshire. No cat food. What do we do?
Monday am: Neighbour rings F.S. and points out that she has a hall full of cat food she doesn't want.
My daughter rings Customer Support who tell her it's my order. I have to sort it out.
I email F.S. and outline the problem. Cat in Staffordshire. Cat food in Cumbria.
Receive email sending me a £10 voucher off my next order.
I email F.S (a little more sharply) saying that it doesn't solve my problem - I have just paid for a lot of cat food which is currently at the wrong address (their fault) and as I'm in Italy I've no way of getting it to the cat.
Monday pm: Daughter rings F.S. Customer Support for advice - 'Can't she just order some more cat food?' Daughter asks to speak to the person in charge (she's very good at this!). Supervisor soothing and helpful. Daughter - why should my mother have all this hassle? It's your problem - you sort it.
Tuesday: Daughter receives delivery of cat food. (Thank you F.S) Finally Heathcliff gets to eat!
20 minutes later she gets a telephone call. 'This is F.S. We're just on our way to collect the cat food and wanted to check that you're in.'
Daughter - 'But it's just been delivered!'
F.S. Driver - 'It's at the wrong address.'
Daughter - 'It's at the right address!' Then, suspiciously, 'Where are you phoning from?'
F.S. Driver - 'This is F.S. Carlisle, Cumbria.'
Daughter points out that he's got quite a long drive, then gives him my neighbour's address and tel no in Cumbria, hardly able to speak for laughing.
Tuesday: Cat food and cat are now reunited and my neighbour can get into her hallway without spraining her ankle on tins of Whiskas. F.S have sent me a £10 voucher for my next order, but I think it will be a while before any of us have the energy to spend it!